Everything you need to know

Got Questions? We've Got You

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Product

What exactly am I getting?

You’ll receive a sealed pouch of our signature flavored pickles packed in bold, sweet, or spicy brine—ready to eat.

How big is each pouch?

Each pouch contains 7 oz total (pickles + juice).

Are the pickles already cut?

Yes. Pickles come sliced and ready to eat.

Do I drink the juice too?

Absolutely. Many customers sip the juice, use it for pickle shots, or pour it over snacks.

Do these need to be refrigerated?

Yes. Keep refrigerated at all times to maintain freshness and flavor.

How long do they last?

Unopened pouches typically last 30–45 days when refrigerated.
Once opened, enjoy within 3–5 days for best quality.

Are all flavors spicy?

No. Heat level varies by flavor and is clearly labeled.

Are these sweet or sour?

Flavors range from sweet and fruity to bold and tangy, depending on the selection.

Are these made in small batches?

All pickles are made in small batches for consistent flavor and quality.

Who are these pickles for?

Perfect for pickle lovers, snackers, and anyone who likes bold, unique flavors.

Shipping

Are your pickles shipped cold or temperature-controlled?

Yes. All orders are packed to keep products cold during transit.

How long does shipping take?

Orders typically ship within 1–2 business days.
Delivery times vary by location and carrier.

Will my pickles arrive cold?

Pickles may not arrive ice-cold but should arrive cool and safe to refrigerate immediately.

What shipping carriers do you use?

We ship using trusted carriers such as USPS and FedEx, depending on your location.

Do you ship nationwide?

Yes. We currently ship within the United States only.

Can I choose my delivery date?

At this time, delivery dates cannot be guaranteed.

What if my package is delayed?

Once an order leaves our facility, delivery timelines are handled by the carrier.
If there’s an issue, contact us and we’ll help however we can.

What should I do when my order arrives?

Refrigerate your pickles immediately upon delivery for best freshness.

Do you ship during hot weather?

Yes. We monitor weather conditions closely and pack orders accordingly.

Is shipping safe in summer?

Yes. Our packaging is designed to protect your order during transit—even in warmer temperatures.

Orders

Can I cancel or change my order?

Orders can only be changed or canceled before they ship.
Once an order is processed, it cannot be modified.

Do you accept returns?

Due to the nature of food products, all sales are final.

What if my order arrives damaged?

If your order arrives damaged, contact us within 24 hours of delivery with photos, and we’ll make it right.

What if my order arrives warm?

Pickles may not arrive ice-cold but should arrive safe to refrigerate.
If there is a concern, contact us within 24 hours of delivery.

What if my package is lost or stolen?

Once an order is marked delivered, we are not responsible for lost or stolen packages.
Please ensure a secure delivery location.

Do you offer refunds?

Refunds are not offered on food products.
However, if there’s an issue with your order, reach out and we’ll review it.

What if I entered the wrong address?

Please double-check your shipping information before placing your order.
We are not responsible for orders sent to incorrect addresses provided at checkout.

How do I contact you about my order?

Use the Contact Us page or email us with your order number for faster assistance.

Do you offer exchanges?

We do not offer exchanges, but customer satisfaction is important to us—contact us if there’s an issue.

Do you stand behind your product?

Absolutely. If something isn’t right, contact us and we’ll work with you to find a solution.

Wholesale

Interested in carrying Leno's Flavored Pickles?

Wholesale inquiries welcome for retailers, events and distributors.

Email us at: info@lenospickles.com

Please include your business name, location, and estimated order volume.